email contact form

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  junegraham · Member · Aug 27, 2020 at 3:42 pm

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  Why isn’t the email contact form on my website working? I’ve tested it from another email address and amn’t getting any messages. How can I check what email address the messages are going to?

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  kokkieh · Staff · Aug 28, 2020 at 10:28 am

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  Hi there,

  Can you tell us the URL of the site you’re speaking of? Then we can take a look for you.

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  junegraham · Member · Aug 28, 2020 at 12:03 pm

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  Here it is. I just modified a form from the template.

  June Graham – writer

  Thank you

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  deancroyal · Staff · Aug 28, 2020 at 9:25 pm

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  Thank you for the site URL! Following the guide here: https://wordpress.com/support/forms/contact.form/

  If you visit this area, do you find all of the contact form submissions listed there?

  If so, check your spam folder within the receiving email account. Were they by chance captured there?

  If you are interested in changing the email address the form sense the submission to, follow this tutorial video I created here: https://d.pr/v/ikXna9 – this is also covered under the “Form Settings” section at the guide I linked to near the top.