Email DNS issues :( too old to be a noob, but…

  • Unknown's avatar
    sch01ar · Member ·

    … it seems I am one all over again.

    I’ve routed my domain name from fasthosts to wordpress, and like many others before me, discovered that it’s taken my email mailbox with it. I know many other have had this problem; I’ve combed the forums but I can’t find an answer that fits me. This is what fasthosts have given me:

    Here are the A records you need to provide to wordpress:
    mailserver 213.171.216.114
    mail 213.171.216.114
    smtp 213.171.216.50
    webmail 213.171.216.231
    exchange 213.171.192.50
    mcp 213.171.195.10
    MX record: hostname: mailserver.simonredgrave.co.uk Priority 10
    We don’t require CNAME records all details above will point your emails back to fasthosts server

    and this is what I’ve got wordpress to accept, via trial-and-error. It’s not working however, and I’m at, as they say, my wit’s end.

    CNAME EXCHANGE 213.171.192.50.
    CNAME MAIL 213.171.216.114.
    CNAME MAILSERVER 213.171.216.114.
    CNAME MCP 213.171.195.10.
    MX 10 MAILSERVER.SIMONREDGRAVE.CO.UK.
    CNAME WEBMAIL 213.171.216.231.

    I think these CNAMEs may be As,but I can’t find a way to make it work.

    Any help or advice much appreciated.

    Simon, UK

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    tandava108 · Member ·

    Your MX record looks OK. Your CNAMES are wrong, CNAMES must point to DNS names and not IP addresses. I don’t think you need CNAME records anywat except perhaps for webmail.

    http://www.mxtoolbox.com/SuperTool.aspx?action=mx%3asimonredgrave.co.uk indicatses that your MX record poionts to 0.0.0.0. I think you need an A record for mailserver.simonredgrave.co.uk.

    try adding A mailserver.simonredgrave.co.uk 213.171.216.114.

    A

  • Unknown's avatar
    sch01ar · Member ·

    Thanks tandava; but it doesn’t like that at all:( I tried:
    A mailserver.simonredgrave.co.uk 213.171.216.114.
    and
    A simonredgrave.co.uk 213.171.216.114.
    and
    A mailserver 213.171.216.114.

    and the wordpress DNS rejected all three

  • Unknown's avatar
    sch01ar · Member ·

    just gave me back

    A records should be “A <subdomain> <IP>”

    :(

  • Unknown's avatar
    tandava108 · Member ·

    The way your ISP is working is very unusual. Normally they keep the mail servers in tehir domain so that you just have to add a DNS record. From the little halp at the bottom of the settings screen I think you would put

    A mailserver 213.171.216.114

    (no dot on the end)

  • Unknown's avatar
    sch01ar · Member ·

    That’s been accepted, Tandava!

  • Unknown's avatar
    sch01ar · Member ·

    No change as yet – am I right in thinking it could take a couple of days, if it works?

  • Unknown's avatar
    tandava108 · Member ·

    Yes it could take a couple of days, but it is more likely to be 24 hours or even less the link I gave above is now giving an ip address of 213.171.216.114 instead of 0.0.0.0 so it looks promising.

    I think that this should let you receive mail at the @simonredgrave.co.uk address. How are you planning on reading the mail?

    I think if you are using a client application you also need to add

    A EXCHANGE 213.171.192.50

    and then configure the email client to use EXCHANGE.simonredgrave.co.uk

    If you are using webmail you will probably need

    A WEBMAIL 213.171.216.231

    then brows to http://WEBMAIL.simonredgrave.co.uk

  • Unknown's avatar
    sch01ar · Member ·

    Thanks Tandava – I’m trying to pull it into Gmail. I’ll make sure those are added anyway.

    S

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