email for help questions

  • Unknown's avatar
    christyhighfill18 · Member ·

    need email for customer servie

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    staartmees · Member ·

    Help for a free wordpress.com website is only on this forum.

    But you try to answer the question on your previous thread …

  • Unknown's avatar
    helper-heroponriki · Member ·

    @christyhighfill18 it looks like you’re “trying to update to WordPress version 3.2 so I can export items to Squarespace, my previous exports have failed.”

    WordPress.com always runs on the latest version of WordPress, which is version 6.4.2, so it sounds like your website may be using the WordPress software, but on another hosting provider.

    To avoid any confusion, it’s important to distinguish between three different versions of “WordPress”:

    1. The free, open-source WordPress software that powers your website.
    2. WordPress.org, the open-source project where you can obtain the software for free to use on your chosen hosting provider.
    3. WordPress.com, a managed hosting provider of the WordPress software, which is the platform you are currently contacting.

    I recommend reaching out to your host for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with this upgrade. If you’re not sure who is your hosting provider, you can use a website like Hosting Checker to look up that information. https://hostingchecker.com/

    I hope that clarifies things!

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