email forwarder stopped working since putting wordpress site up

  • Unknown's avatar
    mariamiamalone · Member ·

    Please see forwarded message, advice from my domain name host. I don’t know what to do about this, pls help! thanks! :

    “Dear MARIA,

    Thanks for contacting us with your support enquiry.

    Upon checking here, the reason why mail forwarding is not working this is because the MX record is not pointing to Fasthosts mailserver. I have just done dns lookup of your domain in which dns is not with us. Please check on the details below:

    mariamalone.com A record

    mariamalone.com has address 192.0.78.25

    mariamalone.com has address 192.0.78.24

    mariamalone.com NS records

    mariamalone.com name server ns3.wordpress.com.

    mariamalone.com name server ns1.wordpress.com.

    mariamalone.com name server ns2.wordpress.com.

    mariamalone.com MX records

    mariamalone.com mail is handled by 10 mailserver.mariamalone.com.

    host mailserver.mariamalone.com.

    mailserver.mariamalone.com is an alias for mariamalone.com.

    mariamalone.com has address 192.0.78.25

    mariamalone.com has address 192.0.78.24

    In order for the forwarder to work, you need to point the MX record of your domain to Fasthosts which is 213.171.216.114. In pointing the MX record, please contact your nameserver provider which is wordpress.com for the dns changes to take effect.

    I hope this helps.

    Best regards,

    Monjessa

    Fasthosts Customer Support”

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    micawbr · Member ·

    Hi Maria,
    Here’s the guide for adding the MX record: https://en.support.wordpress.com/domains/custom-dns/#editing-your-dns-records

  • Unknown's avatar
    mariamiamalone · Member ·

    hi thanks so much but it wont give me the option to edit the mx record :(

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