Email forwarding stopped working

  • Unknown's avatar
    dkubarek · Member ·

    We have five free email forwarding addresses with our domain, and they used to be verified and forwarding successfully. Now, four of them are showing that they need to be verified, and mail sent to those addresses is bouncing back undelivered. We’ve tried multiple times to resend and reply to the verification emails without success, they remain inoperable. Please tell us what we need to do to get our email forwarding addresses working again. Thank you!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    dkubarek · Member ·

    Anna A.M. (Automattic)
    Sep 28, 13:32 EDT

    Hi there,

    Thanks for reaching out, happy to help!

    Email forwarding on our domain has stopped working. We have 5 free email forwarding addresses on our domain – cayuga-vocal.org.

    Have you made any changes to your domain settings or DNS records recently?

    Four of the addresses show the Verify icon, as if they had never been verified before (which they have). We have repeatedly sent and replied to the verification messages for two of the four email addresses, and they continue to bounce when we try to send messages to them.

    When you say that you’ve replied to the verification messages, do you mean you’ve clicked the link to verify in the email that is sent to the address?

    Of the five, the one that doesn’t show the verify envelope icon, is that one working normally? The (email visible only to moderators and staff) forwarding to (email visible only to moderators and staff)?

    When sending a test message, it MUST be done from a different email account than you are forwarding to. If the email forwarding does not work, double check your custom domain’s name servers to make sure they are pointing to WordPress.com. Please also try trashing each record and re-adding it and verifying with the email link again.

    Please let us know if you have any follow-up questions or information as well.

    Cheers,

    Anna A.M.
    Happiness Engineer | Automattic

    This email is a service from Automattic.
    [JPE5OL-5MPD]

  • Unknown's avatar
    dkubarek · Member ·

    Diane Kubarek <(email visible only to moderators and staff)>
    10:44 PM (1 minute ago)

    to WordPress.com
    Anna,

    Thanks so much for your reply and your suggestions. Here are my answers:

    We have not made changes to our domain settings or DNS records lately.

    Yes, when I say “verified”, yes, I do mean we’ve clicked the link in the email that is sent to the forwarding address.

    The one forwarding address that doesn’t show the verify envelope icon IS working normally.

    We are sending test messages from a different account than the one the address is forwarded to.

    Our custom domain’s name servers are pointing to the following:
    NS1.WORDPRESS.COM
    NS2.WORDPRESS.COM
    NS3.WORDPRESS.COM

    Finally, we’ve tried trashing both the (email visible only to moderators and staff) and the (email visible only to moderators and staff) forwarding addresses, re-entered them, re-sent the verification email, and clicked on the email links again. Neither one is yet operational. Below is the undeliverable message returned when we send a test message.

    What can we try next?

    Thank you for your help!

    — Diane

    The original message was received at Thu, 28 Sep 2017 22:25:27 -0400
    from sf-e2013-10.exchange.cornell.edu [10.22.40.57]

    —– The following addresses had permanent fatal errors —–
    <(email visible only to moderators and staff)>
    (reason: 550 5.1.1 <(email visible only to moderators and staff)>: Recipient address rejected: User unknown in virtual alias table)

    —– Transcript of session follows —–
    … while talking to smtp-fwd.wordpress.com.:
    DATA
    <<< 550 5.1.1 <(email visible only to moderators and staff)>: Recipient address rejected: User unknown in virtual alias table
    550 5.1.1 <(email visible only to moderators and staff)>… User unknown
    <<< 554 5.5.1 Error: no valid recipients
    Reporting-MTA: dns; limerock02.mail.cornell.edu
    Received-From-MTA: DNS; sf-e2013-10.exchange.cornell.edu
    Arrival-Date: Thu, 28 Sep 2017 22:25:27 -0400

    Final-Recipient: RFC822; (email visible only to moderators and staff)
    Action: failed
    Status: 5.1.1
    Remote-MTA: DNS; smtp-fwd.wordpress.com
    Diagnostic-Code: SMTP; 550 5.1.1 <(email visible only to moderators and staff)>: Recipient address rejected: User unknown in virtual alias table
    Last-Attempt-Date: Thu, 28 Sep 2017 22:25:28 -0400

    From: “Diane M. Kubarek” <(email visible only to moderators and staff)>
    Subject: Testing after verification
    Date: September 28, 2017 at 10:25:25 PM EDT
    To: “(email visible only to moderators and staff)” <(email visible only to moderators and staff)>

    OK, Janine, let’s see if this message gets through. Reply to me if you do!

  • kokkieh · Staff ·

    Hi there,

    As you already have an email ticket open with us, I’m closing this thread as a duplicate. Please keep working with the Happiness Engineer in the email ticket and we can help you resolve this there.

  • The topic ‘Email forwarding stopped working’ is closed to new replies.