Email Forwarding: WordPress side ok, but just can't receive mail?

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  nikkiko · Member · Jan 21, 2014 at 1:49 am

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  I’ve gone through the email forwarding support page on your site but still can’t get it working. It’s confirmed on wordpress side but just doesn’t work when I try test sending to the email (email visible only to moderators and staff). Please advise. Thank you.

  The blog I need help with is: (visible only to logged in users)

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  rachelmcr · Member · Jan 21, 2014 at 1:33 pm

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  Hi there,

  Sorry you’re having trouble with this feature. Can you check to see if the test emails ended up in your Spam/Junk folder, or in one of the other Gmail tabs (Social or Promotions)? Sometimes when you’re testing emails like that, Gmail accidentally flags it as spam.

  If you’ve checked and the email isn’t there, please let me know and I can investigate it further. :)

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  nikkiko · Member · Jan 21, 2014 at 2:12 pm

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  Hi Rachel, thanks for getting back. Nope they don’t end up in spam or junk. I get emails from the alternate accounts that my email failed to reach my domain based one.

  —– ie:

  Delivery to the following recipient failed permanently:

  (email visible only to moderators and staff)

  Technical details of permanent failure:

  The recipient server did not accept our requests to connect. Learn more at http://support.google.com/mail/bin/answer.py?answer=7720
  [(0) dc-1aab0e25.nikkiko.me. [66.155.11.238]:25: Connection refused]

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  nikkiko · Member · Jan 21, 2014 at 2:13 pm

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  *I get emails to my alternate accounts that my email failed to reach domain based one.*

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  rachelmcr · Member · Jan 21, 2014 at 2:38 pm

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  Hi Nikkiko,

  Thanks for those additional details — that really helps. I checked your domain, and I see that it’s set up to connect to WordPress.com through CloudFlare. If your domain is using CloudFlare name servers instead of WordPress.com name servers, our email forwarding feature won’t work — you’ll get a failure message like that.

  To use email forwarding, you’ll need to change your domain’s name servers to the following:

  • NS1.WORDPRESS.COM
  • NS2.WORDPRESS.COM
  • NS3.WORDPRESS.COM

  We have a guide for how to change your name servers here: Change Name Servers

  Once your domain is using the three WordPress.com name servers listed above, your email forwarding will work correctly again. Please let me know if I can provide any further help with that. :)

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  nikkiko · Member · Jan 22, 2014 at 2:21 am

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  Hi Rachel, thanks so much for helping identify the problem and letting me know how to solve it! Thank you!

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  rachelmcr · Member · Jan 22, 2014 at 12:15 pm

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  You’re very welcome! :) If there’s anything else I can do to help, please let me know.