Email Invites Not Arriving

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  lissnup · Member · Oct 5, 2012 at 9:34 pm

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  EMail invites from WordPress.com are not being received. They are not being filtered and consigned to spam; they do not seem to be arriving at the mail server.
  I sent invites for viewer and for editor roles, neither arrived.
  A test email to the same email address as used in the invite, sent from a different email account, arrived in seconds.
  The email address of the invited user is not currently a WordPress registered user email, so having email notifications turned off is not the cause of this issue.
  The blog is currently private [hence no link] while under development.
  Blog url: http://ongaana.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 5, 2012 at 9:38 pm

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  You have two separate email address settings at WordPress.com.

  Blog notifications for the admin (like comment moderation, Likes, new subscriptions, etc) are sent to the email address at Settings -> General in the Dashboard.

  Personal notifications (like comments on your post, subscription emails, and upgrade renewals) are sent to the email address at Users -> Personal Settings in the Dashboard.

  Note: What if the emails aren’t getting through? http://en.support.wordpress.com/email-notifications/#what-if-the-emails-arent-getting-through
  
  Note: This thread has been flagged for Staff assistance.

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  staff-blorbo · Staff · Oct 5, 2012 at 9:41 pm

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  I only see one invite sent from you for an Editor role. Would you please try deleting and re-sending it?

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  lissnup · Member · Oct 5, 2012 at 9:52 pm

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  @maxmanx

  Thanks for your prompt attention

  Invite deleted and re-sent

  @timethief Thanks for adding the useful info, and for flagging this topic

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  staff-blorbo · Staff · Oct 5, 2012 at 10:10 pm

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  You’re welcome!

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  lissnup · Member · Oct 5, 2012 at 10:38 pm

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  Still no sign of the new email invite which I sent..

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  staff-blorbo · Staff · Oct 5, 2012 at 10:42 pm

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  Ok, I made a slight tweak on this end, so please delete and re-send one more time.

  If you’re still having trouble, please check the email’s spam folder.

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  lissnup · Member · Oct 5, 2012 at 10:51 pm

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  I repeated the delete-resend procedure – still no incoming email.

  Then I checked the spam folder, even though I had white-listed “(email visible only to moderators and staff)” and there it was!

  The email came from “(email visible only to moderators and staff)” :) d’oh

  Many many thanks for resolving this issue so quickly.

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  staff-blorbo · Staff · Oct 5, 2012 at 10:59 pm

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  You’re welcome!