email issues
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I don’t always receive email that people send directly to my website email address. And when I send an email from my personal (non-website) address to my website address as a test, it should be redirected to my personal email inbox but it isn’t. It’s also not in my spam/junk folder. Where do I check the email settings and is this a known issue?
The blog I need help with is: (visible only to logged in users)
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Hi there!
Please make sure your domain is pointing to your email hosting DNS. Please check this doc, it will help you.
Let me know if that helps!
Best,
Archana. -
Hello there, Are you using email forwarding? If so, and I understood correctly how you tested this, please test from a different email address than the one it is being sent to.
NOTE: If you’d like to send a test message, it MUST be done from a different email account than you are forwarding to.
https://en.support.wordpress.com/email-forwarding/
Let us know how that goes.
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Hi there,
The email forwarding on susanbuschcreations.com hasn’t been verified yet. When you set it up, we sent an email with an activation link to the target address. You need to be logged in as an admin on the site and click that link before the email forwarding will work.
You are not the owner of susanbuschcreations.com, so please log in as the account that owns that domain an reply here if you need any more help with this.
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Hi – I’m actually the webmaster for the site and am trying to figure this out, but it’s not my area of expertise.
If the owner no longer has that email with the link, can she simply go to the site and verify it? Would the lack of verification cause *some* senders’ email to be rejected but not all? She does get email, only not from certain senders.
Thanks for the suggestion.
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Every wordpress.com site is registered by a person who has a wordpress.COM username account. “webmaster” is meaningless. That person must login under his/her username account ie. the one that actually registered the site to proceed.
There is a single email address that can be used on only one wordpress.COM username account and not on any others, regardless of how many blogs are registered under that username account.
The wordpress.COM blog’s owner can change the relevant email address on their accounts page at https://wordpress.com/me/account at any time. A confirmation email will be sent to that address.
For Issues Changing your Email Address see https://en.support.wordpress.com/email-address/#issues-changing-your-email-address
If the person with the relevant username account cannot locate an activation or confirmation email they must check their email client spam filter please and they use Gmail or a or G Suite account see here https://en.support.wordpress.com/email-notifications/gmail-issues/
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The problem is that some people who send email TO her address are being rejected. This is the error:
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Delivery has failed to these recipients or groups:(email visible only to moderators and staff)
A problem occurred during the delivery of this message to this e-mail address. Try sending this message again. If the problem continues, please contact your helpdesk.The following organization rejected your message: [192.0.97.133].
———————-She does get some email, but we’ve verified that at least 3 senders on different domains have had their email rejected. I’ve found references to this error online but don’t see anything I can actually change in the WP config…it’s very simplified. The DNS settings all seem to be ok.
Our only option seems to be to scrap the WP domain email and use another like 1and1.com. I’d love to figure this out. Can anyone help?
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As the forwarding email is not currently verified I wouldn’t expect any emails to come through from it at all.
I’ve resent the verification email. Can you please check your Verizon email address for it and try to verify?
Another option is to set up hosted email, yes. A popular free provider for that is Zoho mail. I’ve used them myself, and it works very well:
We also have instructions for setting up mail with a few other providers here:
The benefit of hosted email would be that you have a completely separate inbox, but fully functional with send and receive capability, a separate archive, etc., which email forwarding doesn’t offer.
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Email forwarding has been verified and the error still occurs.
Is there any other option than using hosted email?
Thanks.
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p.s. Are you basically saying that WP email forwarding is unreliable so it’s best to try a different service? If that’s generally known, then I’ll go that route. Just wanted to be sure we tried everything else first.
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I did not say email forwarding is unreliable. But it’s just forwarding, so it doesn’t give you the full functionality of a hosted email account. And you were the one who brought up hosted email when you wrote:
Our only option seems to be to scrap the WP domain email and use another like 1and1.com. I’d love to figure this out.
However, the email forward on the domain, susanbuschcreations.com, is still showing as unverified to me.
I’ve completely removed and then re-added the email forwarding on your domain. You should receive a new verification email.
Before you click on the link, please clear your browser cache and cookies. Then log back into your WordPress.com account and then try the verification link in the new email.
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We will try re-verifying.
In the meantime, I read this page: https://en.support.wordpress.com/add-email/ and just wanted to confirm that since the WP website is registered with WP, I can’t just go to Zoho and create an account? I have to purchase an email hosting plan elsewhere? Thanks.
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just wanted to confirm that since the WP website is registered with WP, I can’t just go to Zoho and create an account? I have to purchase an email hosting plan elsewhere?
You can create an account at any third party email provider, including Zoho, using the domain you bought from us. If you couldn’t use Zoho to create an email account, we wouldn’t have mentioned it in our docs, and I definitely wouldn’t have recommended them above.
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The page states:
“If your domain name is not registered on WordPress.com, we’ve added instructions for several popular providers below. First, make sure you have set up an email hosting account with one of these providers:…”
Our domain is registered on WordPress.com, so I thought I was not allowed to create an email account on one of the providers listed. I guess I misunderstood.
Now that I am removing my email forwarding from WP and moving it to Zoho, should I just remove the MX records on WP and leave the others?
Thank you.
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If you cancel email forwarding, our MX record should be removed automatically, but if not, delete that when adding the records for Zoho, yes. You shouldn’t be able to delete the other records, as we add those by default and your domain can’t work without them.
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I was also wondering about the CNAME record, because there are now two – one for WP and one for Zoho. However, I’m happy to report that the email forwarding works perfectly with Zoho! No errors have been reported from the senders’ addresses that caused errors before.
Thanks so much for your help!
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Our CNAME cannot be removed, and your domain won’t work without it. But it also doesn’t prevent the Zoho CNAME from working – you can have both.
Thanks for letting me know you got it working :)
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