Email Link thumbnail image

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  rachaelt4799 · Member · Jul 26, 2021 at 6:32 pm

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  How do I change the featured thumbnail image shown when linked in emails?

  Site: (email visible only to moderators and staff).
  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  aisajib · Member · Jul 27, 2021 at 3:44 am

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  Hi there!

  Just to confirm, can you share the link to the site that you’re referring to? Note that we can only help with WordPress.com sites on this forum. There are some differences between WordPress.com and WordPress.org. If you aren’t sure about the differences, please check the following article that details the differences: https://en.support.wordpress.com/com-vs-org

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  rachaelt4799 · Member · Jul 27, 2021 at 2:54 pm

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  Home

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  deancroyal · Staff · Jul 27, 2021 at 6:13 pm

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  Thanks for sharing your site URL! Your site is using WordPress and the Jetpack plugin, but is not hosted on our servers at WordPress.com. This greatly limits the support we can provide.

  Your primary means of support are your website host and the community support forums at WordPress.org: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  For your specific question, try asking over in the Jetpack forums to see if you can find a solution there: https://wordpress.org/support/plugin/jetpack/

  If you are using a different plugin to manage this, you’ll want to speak with that plugin creator next.

  We hope this helps! Again, there’s are some differences between your self-hosted WordPress site and what we offer here at WordPress.com that we should reiterate: https://wordpress.com/support/com-vs-org/