Email & Live Chat Support

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  philosophyministries · Member · Jul 19, 2018 at 4:39 pm

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  Do you have Email & Live Chat Support 24 hours on BOTH? for paid customers?
  If not 24 hours, then what are the hours on BOTH?
  How unfortunate that you don’t clearly describe this info on your website where the paid plans are list. Very important to know.

  The blog I need help with is: (visible only to logged in users)

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  shubhammjain · Member · Jul 19, 2018 at 4:57 pm

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  Hi there,

  Live Chat is currently available 24 hours a day, five days a week for customers with Personal and Premium plans. Weekend support is also available with the WordPress.com Business plan.

  Please refer below article for more details:
  https://en.support.wordpress.com/live-chat/

  You can ask questions on WordPress.com public forum as well. Where you can get help from many Volunteers and Happiness Engineers.
  You can get a staff to reply to your question by adding ‘modlook’ tag in the sidebar
  https://en.support.wordpress.com/getting-help-in-the-forums/

  Thanks !

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  marketingmfrg · Member · Aug 13, 2018 at 4:05 pm

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  Hello, can I get a customer service rep to either email me or live chat pop-up me please? You can email me at (email visible only to moderators and staff) or secondary (email visible only to moderators and staff) I have a paid account. Thank you!