Email new post to members

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  rsdstakeholders · Member · Mar 8, 2012 at 9:13 pm

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  When we publish a new post to our blog http://www.rsdstakeholders.org the members that have signed up for email updates are not receiving the email notification.
  Blog url: http://rsdstakeholders.wordpress.com

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  chrisrudzki · Member · Mar 8, 2012 at 9:36 pm

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  Howdy,

  Could you ask any users who haven’t received the notification to contact us directly?

  That will help us investigate the issue.

  You might also ask them to check their junk/spam folders, and to ensure their subscriptions are configured properly:

  http://subscribe.wordpress.com

  Don’t hesitate to contact us again if you need anymore help. :-)

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  rsdstakeholders · Member · Mar 8, 2012 at 10:06 pm

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  None of the 41 members are receiving emails. They had in the past. I’m sorry that I cannot disclose email addresses on this forum but you should be able to view our emails list through your back office?

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  staff-blorbo · Staff · Mar 8, 2012 at 11:07 pm

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  Please ask a few of them to contact us directly via support@wordpress.com, then we can track down the problem.

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  rsdstakeholders · Member · Mar 8, 2012 at 11:19 pm

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  Email sent

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  staff-blorbo · Staff · Mar 8, 2012 at 11:20 pm

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  Thanks, we’ll reply via email as soon as we can.

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  rsdstakeholders · Member · Mar 10, 2012 at 1:45 pm

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  Any progress, or do you need more email addresses?

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  staff-blorbo · Staff · Mar 10, 2012 at 9:08 pm

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  I’m not entirely sure, there’s more than just me here, so I haven’t been directly involved with the email end of things. Did they contact us?

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  rsdstakeholders · Member · Mar 12, 2012 at 4:40 pm

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  Haven’t heard a thing

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  rsdstakeholders · Member · Mar 13, 2012 at 1:35 pm

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  Published yesterday and membership didn’t get notification.

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  bryanvillarin · Staff · Mar 16, 2012 at 10:36 pm

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  Okay, I’m sorry to hear that. We’ll be happy to look into it.

  If they haven’t emailed us yet, when they email support@wordpress.com, please let them know to include the following in the subject ( rsdstakeholders.org ) in addition to this forum thread URL in the body of the message:

  https://en.forums.wordpress.com/topic/email-new-post-to-members

  In the meantime, I’ve also subscribed to your site by email to see if your next published post goes through.

  Thanks!