Email not recognized – can’t lot in –

• 

  balletstamford · Member · Jan 21, 2023 at 4:25 pm

  • Copy link
  • Add topic to favorites

  Open website today and old version – 2014 loads – and log in says my account doesn’t exist!

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

• 

  supernovia · Staff · Jan 22, 2023 at 11:48 pm

  • Copy link

  Hey there, the site you mentioned isn’t hosted here with us. Can you check in with your host to see if there were recent changes, or perhaps whether a backup was restored?

  Also, are you logging in here? https://balletschoolofstamford.org/wp-admin

  Going forward, these forums are primarily for sites that use our free-tier hosting. We’re a little different from the WordPress software itself. This article explains some of the differences.

  You’ll want to create an account at WordPress.org so you’ll have access to the correct community for your site. Or, you’d be welcome to host here; your plan would get direct support.

  I hope this helps!