Email not registered?

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  eyecoughart · Member · Aug 8, 2018 at 9:22 pm

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  I can’t log into my admin page for my site.

  I figured it was the wrong password, but when I entered my email to get a new password, it says:
  ‘ERROR: There is no user registered with that email address.’

  My site is still active, and I have emails from wordpress to the email I am trying to log in with.

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  timethief · Member · Aug 8, 2018 at 9:31 pm

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  What is the URL of the site?
  Without it we cannot help you.

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  eyecoughart · Member · Aug 8, 2018 at 9:32 pm

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  eyecough.com

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  timethief · Member · Aug 8, 2018 at 9:35 pm

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  eyecough.com is a WordPress.ORG software install hosted by CyrusOne, not by WordPress.COM
  Name Servers:
  ns8494.hostgator.com
  ns8493.hostgator.com

  We provide support only for sites hosted on WordPress.COM servers. You are posting to the wrong support forum. Know that WordPress.COM and WordPress.ORG are completely separate and you can read the differences here http://en.support.wordpress.com/com-vs-org/

  Contact your web host for hosting issues. For software issues post to the WordPress.ORG support forums.

  The wordpress.ORG support forum is at http://wordpress.org/support.
  The wordpress.ORG login link is here https://login.wordpress.org/
  If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

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  eyecoughart · Member · Aug 8, 2018 at 9:37 pm

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  that makes sense! I feel silly.
  Thank you for taking the time to tell me this!

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  timethief · Member · Aug 8, 2018 at 9:39 pm

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  Not to worry and best wishes with your site. :)