Email not working

  • Unknown's avatar
    vertigodoctor · Member ·

    Hi,

    I have WooCommerce, Gmail, and you trying to work together. It used to be perfect until a week ago. I have talked to Google and WooCommerce about this and you’re the last option I have.

    Emails, when people make an account via WooCommerce, are not sending. It says that they are according to my WP mail log, but they are not. Specifically, emails to create an account, reset passwords, get receipts, and others are never received by clients.
    How do I fix this?

    Thanks!

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-blorbo · Staff ·

    It sounds like your hosting provider has disabled PHP’s mail() function, which is used by WordPress to send you email notifications, and is also used by contact form plugins and more.

    This is a common safeguard employed by hosting providers when they suspect that another customer on the same server is sending spam emails directly from the server.

    Another alternative is that PHP’s mail() function is still active, but spammer activity from the server has already caused any email sent from it to be blacklisted. This would result in the emails being sent, but never received by any email address with basic anti-spam capabilities.

    You can check this by leaving a comment on your site and checking if you receive an email. Another alternative would be to use the Health Check plugin and sending yourself a test email from the plugin’s Tools tab to see if it works.

    If you didn’t receive a test email, you could try using an SMTP plugin to configure your WordPress site to use your email’s outgoing mail server instead of PHP’s mail() function.

  • Unknown's avatar
    vertigodoctor · Member ·

    Thanks!

    I did the comment thing and downloaded Health Check
    I got a clear health check and the comment email came through.

    I still am not receiving password reset instructions for a test account I created.

    any other Ideas?

  • Unknown's avatar
    vertigodoctor · Member ·

    I guess what I’m asking, poorly, is how do I enable to PHP mail() function again?

  • staff-blorbo · Staff ·

    In this case, I recommend contacting your hosting provider’s support.

    Since the site is behind Cloudflare though, I’m unable to determine who your hosting provider is, just that it’s not hosted with us here at WordPress.com: https://digital.com/best-web-hosting/who-is/#search=thevertigodoctor.com

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