Email not working

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  avalenti11 · Member · Mar 6, 2023 at 8:25 pm

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  Hello,

  I am unable to access my email associated with this domain, and wondered if it is because I am missing a payment or if something has expired. Please advise as to next steps to access email.

  Thank you,

  Amelia Valenti

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Mar 7, 2023 at 3:31 pm

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  Hi Amelia –

  Thanks for getting in touch. Let’s take a look. Are you inquiring about
  life-by-design-coaching.com or a different site?

  We tried to process an automatic renewal for this site in November but unfortunately a chargeback was issued from your end. This means that the renewal couldn’t be processed, and the domain is now in redemption.

  There’s a few things that need to happen in order for us to solve that.
  
  First, you will need to contact your banking provider by phone and ask them to remove the chargeback. This is not something you, or I can do. They have to handle that bit. The good news is that it will show almost instantaneously on our end. Please write back to us here once that’s been done and we can move on to the next step.
  
  When a domain expires it enters a redemption period. In order to recover the domain from this period our domain partner charges an $80 fee. This would be in addition to your hosting plan that covers the registration fee with us. Please let us know if you agree to that payment and we will send you a secure payment form via email. Normally this process takes 2-3 days from start to finish.

  Happy to answer any other questions. Be well!