Email not working after renewing my subscription

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  mjflanagan1 · Member · Feb 1, 2025 at 4:53 pm

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  My email is not working after renewing my subscription

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  mjflanagan1 · Member · Feb 1, 2025 at 5:14 pm

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  Can someone help as I am on a paid plan and haven’t had emails since I renewed ( a week ago). There is no human help and the AI service is pathetic. Can I please get a human to speak to. The service from Word press is now pathetic and no phone number to call. Disgraceful

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

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  staff-miltonb · Staff · Feb 4, 2025 at 7:25 pm

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  Hi there.

  I sent a message to the email on your WordPress.com account. Can you please let me know if you received it? If yes, would you mind replying?

  From what I see, the name servers for melf.com.au are pointing to another host, but you are pointing the domain to WordPress.com using IPs (also known as A records).

  In cases like this where your name servers are pointing elsewhere, you’ll need to ensure that your email DNS records are set there as well.

  If you’re trying to use Professional Email, my suggestion is to contact the company responsible for your domain and ask them to help you add the following records:

  https://support.titan.email/hc/en-us/articles/360036853934-Setup-Titan-for-your-domain#h_01H2VNMNDD6Z1BR4W8J8FDDYWD

  However, if you have another email host that you’re currently using, you’ll need different records. Can you let me know what is your email host? I’ll be happy to point you in the right direction.
  
  Thank you!