Email notification is unreadable

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  juneauxena · Member · Sep 27, 2011 at 5:57 pm

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  I noticed that the format for the email notifcations was changed yesterday. A number of our subscribers have complained that the notifications show up as black or blank messages. I’m wondering if the new email format is incompatible with some popular email clients. What should we advise our subscribers?

  Thanks!
  Blog url: http://onthemeaningofadamlambert.wordpress.com/

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  evarlese · Member · Sep 27, 2011 at 7:10 pm

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  We recently switched our emails over to HTML, which may have prompted this change for some of your readers. Would you happen to know what Internet browser and webmail client your readers are using?

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  juneauxena · Member · Sep 28, 2011 at 8:58 pm

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  We now know that many subscribers don’t receive the whole email and it isn’t only ours who are affected. Can they fix something on their email system to allow for the HTML version to appear?

  Thank you

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  staff-blorbo · Staff · Sep 28, 2011 at 11:06 pm

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  We’re aware of the issue and still looking into it.

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  juneauxena · Member · Sep 30, 2011 at 4:05 pm

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  We had a subscriber check that they have HTML enabled in the email client. It is, and she is still seeing a blacked out email message. Thanks for investigating further.

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  staff-blorbo · Staff · Oct 1, 2011 at 10:38 pm

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  This should be all fixed up now. Sorry for the trouble!