Email notification to followers

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  nomi14 · Member · Dec 22, 2016 at 9:10 pm

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  Hi,
  my blog followers all of a sudden don’t receive an email notification anymore when I publish a post. Can someone please help me? What can I do? Is this a bug in wordpress? Thank you so much!!

  The blog I need help with is: (visible only to logged in users)

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  dandelionsalad · Member · Dec 22, 2016 at 9:16 pm

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  Today I made a new post just over an hour ago and it is not showing up in the Reader at all.

  Also, did not receive an email notice of the new post from “following” my blog through WP which means all of my followers also didn’t receive a notification of a new post.

  Is this a temporary glitch?

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  dandelionsalad · Member · Dec 22, 2016 at 10:58 pm

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  Both issues are resolved, I think.

  I did receive the email notification for the first post I made today, but not the second one yet.

  Both new posts are showing up in the Reader now.

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  dandelionsalad · Member · Dec 23, 2016 at 1:42 am

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  I got it wrong in my last comment.

  I received an email notification for the second post, but still no notification for the first post today.

  I’m wondering if I should delete it and make another post since no one knows it is there.

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  staff-zinnia · Staff · Dec 23, 2016 at 1:57 am

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  nomi14 – Is it the Lego post? https://diejungsmamas.wordpress.com/2016/12/22/playmobil-oder-lego-welcher-typ-ist-dein-sohn/

  dandelionsalad – I’ll be happy to look at this. Can you send me a link to the post that didn’t share to Reader?

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  dandelionsalad · Member · Dec 23, 2016 at 2:01 am

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  https://dandelionsalad.wordpress.com/2016/12/22/abby-martin-2016-lgbtq-rights-police-brutality-sanders-trump-standing-rock-and-more/

  Both the posts show up in the Reader now but were delayed earlier today.

  The technical problem now is that no email notification came out for the first post.

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  nomi14 · Member · Dec 23, 2016 at 7:41 am

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  @ likarkoski, yes it is the Lego post.

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  mato48 · Member · Dec 23, 2016 at 8:56 am

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  Yesterday evening I published a new post and no email notifications were sent to the subscribers.

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  nomi14 · Member · Dec 23, 2016 at 9:05 am

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  I assume wordpress is having a bug. Does anyone know how we can notify them?

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  kokkieh · Staff · Dec 26, 2016 at 12:16 pm

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  Hi everyone,

  Sorry for the delay. There were some issues on the 22nd/23rd (depending on your time zone) causing Publicize and email notifications for some posts to be either delayed or to fail completely, but from Friday afternoon UTC time everything should have been working again.

  If any of your posts published after Friday did not go out to subscribers, please let me know one or two email addresses of people you know for sure are subscribed to email notifications, but who didn’t receive any notifications.

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  dandelionsalad · Member · Dec 26, 2016 at 7:13 pm

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  Thanks for acknowledging this technical glitch, kokkieh.

  Just one of my posts on Thursday did not go out to the email subscribers. I’m going to have to republish it sometime this week.

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  kokkieh · Staff · Dec 27, 2016 at 7:39 am

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  @dandelionsalad

  Initially we thought it had only affected Jetpack sites, which is why we didn’t connect the issues at first :)

  Republishing the post might not trigger a new email notification, so I’d suggest you instead create a new post and copy the content into it. If delete the original and clear it from trash, and then set the new post’s publication date to the same as the original, it should use the same permalink so any links already out in the wild will still work.

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  dandelionsalad · Member · Dec 27, 2016 at 8:09 am

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  Thanks, Kokkieh.

  I already deleted the original post and made a new one today. I also deleted all links to the old post on Facebook.