email notifications

• 

  powercoffeeworks · Member · Aug 6, 2020 at 7:08 am

  • Copy link
  • Add topic to favorites

  Good morning,

  Since I uploaded 2checkout – I am not receiving my order e mails via we commerce and only receiving them from 2checkout. the problem is 2 checkout does not send me an e mail notification with all the necessary information i need for my orders to be completed and shipped.

  Also, all my 2checkout orders are showing as ‘cancelled’ on the orders section on the website.

  is there a way to fix these issues ?

• 

  kokkieh · Staff · Aug 7, 2020 at 7:34 am

  • Copy link

  Hi there,

  Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider.

  Please contact support for the plugin you’re using directly for help with this. If this is a premium add-on you bought on WooCommerce.com, you can contact WooCommerce support at https://woocommerce.com/my-account/create-a-ticket/

  For general help with the version of WordPress you’re using, you can ask the WordPress.org community over at https://wordpress.org/support/forums/