Email Notifications not working

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  himisskate · Member · Nov 17, 2011 at 5:45 pm

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  People who subscribe to my blog via email are not receiving notifications when I publish a new post…how do I fix this?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Nov 17, 2011 at 10:57 pm

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  Have they checked their spam filters just in case the emails are in there? If they aren’t found then please contact Staff directly. Here’s the link http://en.support.wordpress.com/contact/ After you use the searchbox, under the search results, at the bottom of the page there will be a section that says “Have you found the answer to your question?” You can choose either “Yes I found the answer to my question.” or “No I didn’t find the answer to my question and I would like to contact support for help.” The no option will reveal the contact form.

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  himisskate · Member · Nov 18, 2011 at 6:47 pm

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  No I follow myself so I know when people are being notified of post. Any other suggestions?

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  timethief · Member · Nov 18, 2011 at 6:49 pm

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  I have flagged this thread for Staff attention.

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  andrewspittle · Staff · Nov 23, 2011 at 12:46 am

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  Hi, would you mind contacting us at that link Timethief posted above? With subscriptions that will give us the best way to track down which specific users or addresses are not receiving your updates. Thanks!

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  jkillough · Member · Dec 10, 2011 at 5:47 am

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  We’re also not getting emails. I sent a help request to the support forum, I’m hoping they’ll get back soon, but it’s been a few days. We rely on forwarding the emails to a wider mailing list that doesn’t subscribe directly. Thanks so much.

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  jkillough · Member · Dec 10, 2011 at 5:49 am

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  Sorry, I meant “support desk.”