Email of password change

  • Unknown's avatar
    whitesugarrebel · Member ·

    Hello!

    I received an email that my password has been changed. I cannot see anywhere that it was changed in the site. I went in and changed all my passwords. Please help.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    We can’t help directly because we don’t host whitesugarrebel.net on our WordPress.com managed hosting. As a result, we can’t take a closer look at your site.

    To clarify, we are a fully managed WordPress provider. We use a custom server environment that is optimized for WordPress and provides integrated caching, server-level performance improvements, security, automatic updates to core software, robust backups, and in-house support from our WordPress.com Happiness Engineers.

    To offer this we use a customized version of WordPress (different from what you use at Bluehost, for example) which is optimized for our infrastructure and offers the best performance possible. Because of these differences, we do not have access to your site (we can only access sites we manage directly) and are not familiar with the source of your issue.

    The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

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