Email problems and mx record setup help please

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  scionresearch · Member · Sep 24, 2014 at 2:37 am

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  Hi, I’ve got email working from one way but not the other. I have setup email for bioresourceprocessing.co.nz which is forwarding to a WordPress site (the .co.nz is the primary domain though). I have tried to setup the mx records as per the email provider’s advice (Discount Domains in New Zealand) – mx1.discountdomains.co.nz, mx2.discountdomains.co.nz – however when I enter these in WordPress “.bioresourceprocessing.co.nz” is added to the end of the mx record by WordPress automatically so it reads: “mx1.discountdomains.co.nz.bioresourceprocessing.co.nz”, so I guess this is why it isn’t working properly. HELP please I need to get this email address working….

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Sep 25, 2014 at 8:13 pm

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  So we’ve got that updated correctly. However, you might double check those MX records with your domain provider just to be sure.

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  scionresearch · Member · Sep 25, 2014 at 9:24 pm

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  Thanks a lot it all works great now.
  Rina

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  staff-ozmodiar · Staff · Sep 26, 2014 at 9:44 pm

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  Great to hear!

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  aesanders3 · Member · Nov 5, 2014 at 7:24 pm

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  I’m having the same problem. My primary domain is lastfrontiermagazine.com. When I setup the mx records, smtp.secureserver.net, mailstore1.secureserver.net, in wordpress, lastfrontiermagazine.com is added to the end of the mx record by wordpress so it reads “smtp.secureserver.net.lastfrontiermagazine.com” and I need it to not be.

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  aesanders3 · Member · Nov 5, 2014 at 7:32 pm

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  I hate to be pushy, but I need this fixed as soon as possible. It’s already been two days since my email hasn’t been working! Help!

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  aesanders3 · Member · Nov 5, 2014 at 8:29 pm

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  Looks like I may have been able to fix the problem…

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  staff-ozmodiar · Staff · Nov 6, 2014 at 8:50 pm

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  Looks like I may have been able to fix the problem…

  Please confirm when you have a chance.

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  aesanders3 · Member · Nov 6, 2014 at 8:56 pm

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  Yup, it is fixed now.

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  staff-ozmodiar · Staff · Nov 7, 2014 at 5:09 am

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  Great to hear.

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  hetgeboortecollectief14 · Member · Nov 7, 2014 at 9:22 am

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  Hello, I have a problem with this as well. There are no emails coming in no more. My account / blog is: kraambureauhetgeboortecollectief.wordpress.com. I changed everyting correctly at my URL-provider (www.hetgeboortecollectief.nl). WordPress says ‘DNS is correct’, but still no mail is coming through. Please help.

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  staff-ozmodiar · Staff · Nov 10, 2014 at 7:06 pm

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  @hetgeboortecollectief14

  I suspect that your MX records aren’t formatted correctly. Can you double check with your domain provider?

  Here is our support page on MX records:

  http://en.support.wordpress.com/domains/add-email/