Email promotion not working

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  jesschann11 · Member · Sep 5, 2017 at 9:26 pm

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  I received an email titled ‘A custom domain name for $3 a month’ but when I clicked on the link to upgrade my plan to Personal, it is billing me for $5/month instead of $3.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 5, 2017 at 9:28 pm

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  What is the date on the email offer please?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  jesschann11 · Member · Sep 5, 2017 at 9:30 pm

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  It was sent on August 30th. However, there is no deadline to the offer in the email itself.

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  timethief · Member · Sep 5, 2017 at 9:32 pm

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  Thanks and please be patient while waiting for Staff assistance.

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  kokkieh · Staff · Sep 6, 2017 at 8:07 am

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  Hi there,

  I’ve sent an email to the address associated with your account. Please let me know if you don’t receive it.