Email purchase

  • Unknown's avatar
    tlcnz · Member ·

    I cannot see the charge

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hi @tlcnz, the charge is through another user on your site. Can you log out and log back in with that username?

    If that’s you and you don’t remember how to access that account, try logging out and logging back in with the email address that received your receipt. Or this may help:

    WP
    Account Recovery
    in WordPress.com Support
    4 min read
    At some point, you may run into a situation in which you’ve lost access to your account. We want to ensure that you take the necessary steps to avoid getting locked out and set up your WordPress.com account to be recoverable. Password Reset Process It’s crucial to remember your password and to keep it secure, but there might come a time when you forget your password. If you need to reset a
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