Email re-routing not working

  • Unknown's avatar
    jennykanevsky · Member ·

    I have received feedback from users that my web email address (email visible only to moderators and staff) produces a failure (not sure what message). As a work around, users are using my contact form, which works, but I would like to know why the direct email is not forwarding to my (email visible only to moderators and staff) email account as it was set up to do. Any ideas on why/how to troubleshoot this?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Hi there,
    I assume you have used this guide http://en.support.wordpress.com/email-forwarding/ and something has gone wrong so I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond. To subscribe:
    1. Look in the sidebar of this thread and find the subscribe to topics link.
    2. Or look below the comment box for this: _ Notify me of followup posts via e-mail

  • Unknown's avatar
    jeremeylduvall · Member ·

    Hi @jennykanevsky – It looks like you have a custom email address setup through “rapidsite”. You can see this under Store -> My Domains -> Edit Domain -> Edit DNS from your Dashboard. You’ll see two “MX” records, which are specific records designed to help a third-party email address work.

    It sounds like you wanted to setup email forwarding (more here) through WordPress.com instead. Is that correct? If so, I can help you remove the extra MX records and get this working again!

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