Email share button not working for me

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  crunchcompass · Member · Apr 18, 2013 at 3:25 pm

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  Hi there,

  I just set up my share buttons and got them showing on each post, so tried testing out the email one by sending a post to myself. It worked in theory – from my site I got the message “This post has been shared! You have shared this post with <my email address>”. But, I didn’t receive any email and this was sent 12 hours ago… :(

  The page I’m specifically trying to send from is:
  http://crunchcompass.com/2013/04/17/im-quitting-tomorrow-maybe/

  Any suggestions?

  Thanks!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 18, 2013 at 3:30 pm

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  I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond.

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  timethief · Member · Apr 18, 2013 at 3:31 pm

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  Staff will need your details so please go through these step by step and report your results.

  If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  If you are running one of the browsers and versions listed at http://browsehappy.com please do these four things:

  1. Try clearing your browser’s cache:

  http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  2. Make sure that you have third-party cookies enabled: http://en.support.wordpress.com/third-party-cookies/

  3. Try with all browser extensions or add-ons temporarily disabled.

  4. Try enabling HTTPS: http://en.support.wordpress.com/https/

  If it’s still happening, let us know which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/ and also post any error reports you get.

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  crunchcompass · Member · Apr 18, 2013 at 4:23 pm

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  Thanks a lot!

  I checked everything as per your suggestions and re-tried and still nothing. I’m using IE10 from Windows 8 and also tried my ipad and iphone.

  But the email I previously sent to was hotmail and I also just tried sending to my personal crunchcompass.com email, and it worked. Could it be a hotmail problem?

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  staff-blorbo · Staff · Apr 18, 2013 at 10:44 pm

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  We’re aware of the issue and looking into it. Basically, the author of the post cannot share his/her own post via email, but anyone else can.

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  crunchcompass · Member · Apr 19, 2013 at 1:35 am

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  Okay, not such a big deal if it works for readers. I can figure out other ways to email/share :)

  Thank you so much.

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  staff-blorbo · Staff · Apr 19, 2013 at 6:00 pm

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  You’re welcome!