Email sharing button doesn't work in a theme

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  brittpermien · Member · Feb 10, 2014 at 8:49 pm

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  The “Send Email Button” doesn’t work in the Writr By Automattic Theme . I click on it and my email program doesn’t open.

  I have just changed themes today, it worked fine until now.

  The blog I need help with is iarchitekt.wordpress.com.

  I mean the sharing button. It shows but when I click on it, nothing happens.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 11, 2014 at 12:24 am

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  I don’t see the email sharing icon on the bottom of your posts. http://iarchitekt.wordpress.com/2014/02/08/csr-under-the-eagle-eye-of-csi-a-lot-of-hydrogen-sulfide/

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  konigludwig · Member · Feb 11, 2014 at 4:34 am

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  The “Send Email Button” doesn’t work on my blog either, though it is plainly visible: http://konigludwig.wordpress.com/

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  timethief · Member · Feb 11, 2014 at 4:43 am

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  Hi,
  I can confirm that the send email button doesn’t work on either of my blogs. I’ll tag this t5hread for Staff help. Please subscribe to it and then you will be notified when they respond.

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  brittpermien · Member · Feb 11, 2014 at 10:33 am

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  Hey timethief,

  I have temporarily taken the email button down since it doesn’t work. I have at this point definitely established it is a fault with the particular template and went as far as testing 10 other templates. Only 2 had working email buttons while the rest are non-functional.
  I do have a question for you: how do you tag a question for staff help?

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  rachelmcr · Member · Feb 12, 2014 at 4:03 pm

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  Hi there,

  Thanks for reporting this issue! Sorry for the trouble you’re having with the email sharing button. I reported the issue to our developers so they can investigate it further.

  @brittpermien – You mentioned that you tested 2 themes that had working email buttons. Do you happen to remember which themes those were? That information may help our developers track down the cause of the problem. Thanks!

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  rachelmcr · Member · Feb 17, 2014 at 7:19 pm

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  Hi everyone,

  Our team fixed up this issue with the email sharing button, so it’s working again. Thanks for reporting it! Please let us know if you continue to have trouble with it.

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  airodyssey · Member · Feb 19, 2014 at 1:01 am

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  I’m still having trouble. This is what happens when you click on “Email”:
  http://airodyssey.files.wordpress.com/2014/02/wpsupport-email-bug1.jpg
  Please note that:
  – the left portion of the form is hidden
  – the field is oversized and appears on top of the question (“Please enter…”)
  – the Send email button does not work (even once you fill out all the fields).
  I already emptied my cache memory.

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  airodyssey · Member · Feb 19, 2014 at 1:02 am

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  My bad, I should have created a new forum topic. I’m using another theme.

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  brittpermien · Member · Feb 19, 2014 at 9:41 am

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  The fix seems to have worked for me. Thanks WordPress team, that was an impressive turnaround for a fix!

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  kardotim · Member · Feb 19, 2014 at 12:01 pm

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  @airodyssey I’ve just replied to your other thread at https://en.forums.wordpress.com/topic/email-sharing-button-not-working-in-able-theme