email subscriber says she can't unsubscribe

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  juneauxena · Member · Dec 11, 2011 at 4:14 pm

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  We have an email subscriber who wants to unsubscribe from our blog, claims she tried “unsubscribe” in the email notification she received but it didn’t work. Is there a time lag between clicking “unsubscribe” and the actual removal of her email address? Can I remove her email address? Can WordPress remove her email address? I know others have had the same problem. Anyone have any suggestions?

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Dec 12, 2011 at 7:55 pm

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  The unsubscribe link should work, but maybe she has multiple subscriptions, or subscribed elsewhere.

  Can you ask her to contact us via support@wordpress.com ?