Email Subscribers

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  thebakingducksite · Member · Jun 15, 2018 at 2:42 pm

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  My email subscribers have stopped receiving emails when I post new blog posts.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 16, 2018 at 6:57 pm

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  thebakingduck.net is hosted by Paragon Internet Group Limited, not by WordPress.COM and this is a Jetpack issue

  Unfortunately, you are posting to the wrong support forum. WordPress.COM hosted sites and WordPress>ORG software installs on paid hosting and local installs have different logins and different support documentation.

  We provide support only for WordPress.COM hosted sites on our servers and your site is not among them. WordPress.COM and WordPress.ORG are completely separate and you can read the differences here http://en.support.wordpress.com/com-vs-org/

  For hosting issues contact your web host. For software issues post to the WordPress.ORG support forums.

  The wordpress.ORG support forum is at http://wordpress.org/support.
  The wordpress.ORG login link is here https://login.wordpress.org/
  If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  Jetpack support
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
  See also https://apps.wordpress.org/support/ for app support.

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  supernovia · Staff · Jun 17, 2018 at 12:51 am

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  @thebakingducksite since this is a Jetpack site, we may still be able to help.

  Which email addresses are not getting email notifications? If you’ll post a few, only staff will be able to see them, and we’ll be able to look up the accounts to see what’s wrong.