email subscribers – com -> org?

• 

  testjfix · Member · Sep 30, 2012 at 8:58 pm

  • Copy link
  • Add topic to favorites

  So we had planned this migration from com to org quite well I thought, except that after the migration we find that the email followers from wordpress.com are not migrated to the self-hosted installation.

  We’re using Jetpack which allows us to use WordPress.com’s email systems (which is great!), we can download a CSV file of the several hundred subscribers we have, but there is no obvious way to “import” them into the new blog.

  Originally, the blog was called http://augbeck.wordpress.com, then we acquired a domain, http://oecdinsights.org which was an alias and managed by wordpress.com, and which we have now migrated to self-hosted. From the outside, my understanding is that the email followers are subscribed to the http://augbeck.wordpress.com (which was incidentally also available under http://oecdinsights.org). So while we don’t lose any SEO ranking (same domain, same permalinks), we seem to lose our email subscribers.

  Could someone please confirm or infirm this?

  Couldn’t someone at wordpress.com flip a switch from one blog name to another, given that the jetpack plugin still uses the same infrastructure? A happiness engineer maybe? We might even be able to pay for it.

  PS: This question was originally posted on a wordpress.org support forum (http://wordpress.org/support/topic/email-subscribers-com-org), but it was then suggested to try getting help here. Thanks in advance.

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Sep 30, 2012 at 9:19 pm

  • Copy link

  Yes Staff can transfer email subscribers for you. All that’s required is: installing and activating JetPack and providing both URLs. This thread is flagged for Staff to do that for you.

• 

  testjfix · Member · Sep 30, 2012 at 9:30 pm

  • Copy link

  Thanks timethief, that’s great news!

  • Jetpack ist installed at the latest version.
  • original wordpress.com blog (where the subscribers are): augbeck.wordpress.com
  • target self-hosted blog (where the subscribers should be): oecdinsights.org

  Best regards,
  Jakob.

• 

  timethief · Member · Sep 30, 2012 at 9:48 pm

  • Copy link

  In case you are waiting with bated breath, this is just to let you know that there isn’t much visible Support Staff presence on the support forums on weekends.

• 

  testjfix · Member · Sep 30, 2012 at 10:15 pm

  • Copy link

  Thanks for the heads-up, I’ll start breathing again. ;-)

• 

  timethief · Member · Sep 30, 2012 at 10:38 pm

  • Copy link

  lol :D

• 

  testjfix · Member · Oct 10, 2012 at 8:36 am

  • Copy link

  Hi, just wondering whether this request is still on someone’s list of things to do? I would greatly appreciate if Staff could transfer email subscribers from augbeck.wordpress.com to (self-hosted) oecdinsights.org.

  If additional information is needed, please let me know. thanks.

• 

  realfoodrealdeals · Member · Oct 13, 2012 at 4:50 pm

  • Copy link

  I just made the switch too. I emailed wordpress.com support directly, and they transferred my subscribers within 2 days. I recommend you email them directly if it hasn’t been done for you yet.

• 

  testjfix · Member · Oct 13, 2012 at 4:54 pm

  • Copy link

  Yep, I’m in touch with WordPress.com support right now, so that should be resolved soon. Thanks for your message.

• 

  timethief · Member · Oct 13, 2012 at 4:55 pm

  • Copy link

  I don’t know why you assume this has not been done. There are threads here every day flagged for Staff to do this and they are transferring subscribers in those threads that are flagged for their attention. https://en.forums.wordpress.com/tags/transfer-email-subscribers

• 

  jackiedana · Member · Oct 15, 2012 at 8:08 pm

  • Copy link

  Thanks for getting in touch! This matter is being handled through our support ticket system now.