Email subscription type labeled as not sending

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  princesslilo · Member · May 4, 2025 at 4:09 am

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  Hello! I was checking my subscribers when I noticed some subscribers’ subscription type is set to “Not sending.” Does this mean wordpress is not sending them emails everytime I post? What happened to cause this?

  Thanks!

  The blog I need help with is: (visible only to logged in users)

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  princesslilo · Member · May 5, 2025 at 12:37 am

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  bump

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  princesslilo · Member · May 9, 2025 at 4:11 pm

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  bump, please!

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  josefhtest · Member · May 9, 2025 at 10:39 pm

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  Hi there @princesslilo!

  Great question. If a subscriber shows as “Not Sending,” it means WordPress.com has paused email delivery to that person. This usually happens if:

  This usually happens if:

  • They unsubscribed manually,
  • Their emails bounced (e.g., invalid or full inbox),
  • Or they marked an email as spam.

  Unfortunately, for privacy and deliverability reasons, WordPress.com won’t resume sending automatically.

  The best next step is to ask the subscriber to re-subscribe through your site or check their spam folder and mark any emails from you as “Not spam.”
  Check this guide for reference: View Your Subscribers

  Let me know how it goes.