email subscriptions not working

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  ckolling · Member · Sep 29, 2010 at 12:12 pm

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  I created a new blog post last night, and did not get email notification that it has been updated. I checked with 3 other people that get emails containing the entire blog post/pictures normally nearly instantly once published; they did not get an email either.
  I checked my stats> subscriptions, and everybody is still listed. I made a slight change to the post this morning, and republished, still no email.

  Can anyone please help me?

  The blog I need help with is: (visible only to logged in users)

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  marycathd · Member · Sep 29, 2010 at 4:50 pm

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  Exact same thing is happening with my blog. No email notifications are going out. Please help!

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  jesskim · Member · Sep 29, 2010 at 5:05 pm

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  same here!

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  thecuriousquilter · Member · Sep 29, 2010 at 5:23 pm

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  Same here, and I have emailed it in to support twice. They asked me for one email subscriber’s address as an example, but have not responded since.

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  akbutler · Member · Sep 29, 2010 at 5:24 pm

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  same here too. It shows up in Google Reader but no notification.

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  hanslcv · Member · Sep 29, 2010 at 5:38 pm

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  Blast, same here (Netherlands, GST 17:32). Reposted it, but no difference.

  http://hanslcv.wordpress.com/

  Why don’t we get an answer?

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  allkindsofminds · Member · Sep 29, 2010 at 5:51 pm

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  I’ve posted about this as well, with no response. How do you get WordPress to respond?

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  wendiwrites · Member · Sep 29, 2010 at 6:12 pm

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  Add me to the list. My subscribers didn’t get my blog post today. :-( I contacted support. We’ll see….

  link sig removed by slik because username leads to same link

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  sl1k · Member · Sep 30, 2010 at 7:29 am

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  Hi Guy’s I suggest submitting an support ticket → via http://en.support.wordpress.com/contact/ I will also pass on this thread to staff as well thanks for your guy’s patients with this matter…

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  justjennifer · Member · Sep 30, 2010 at 7:35 am

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  I received a note 5 hours ago from Support on a different problem with email subscriptions that:

  We found a small bug in our configuration that prevented the emails from going out correctly between Sept 27th and today. Unfortunately, those emails cannot be resent.

  Going forward–the problem has been fully resolved. Your posts should flow again as expected.

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  sl1k · Member · Sep 30, 2010 at 7:41 am

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  Thanks for the update Jennifer, = )

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  hanslcv · Member · Sep 30, 2010 at 12:13 pm

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  Seems the problem is solved. Subscribers received my (double)posting notification, twice. So that’s that.

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  hewsut · Member · Sep 30, 2010 at 2:39 pm

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  Yep, Jennifer’s information above is exactly what happened. The issue only affected a tiny fraction of blogs and it is fixed now.

  (Jennifer, if that reply was sent to you accidentally in a ticket that was about something else I apologize.)