email support – fake reply?
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I submitted an email support request earlier today, and marked it private because it had to do with a subscriber issue.
I just received an email, no WP branding, not formatted like previous private help replies, just looks like a normal personal email, and asking me what blog it was about. That form auto-fills the blog reference – same as the “select blog you need help with” that I am seeing here on this form. All of which has me wondering if this is somehow not-for-real. There is a reference of 2175432.
Can someone tell me if this is legit? it doesn’t look or sound it, somehow. If you tell me that is a valid case number tied to me and this blog, Wine Woman Travel, then I will reply to it. Otherwise… you may have a problem with someone intercepting your help line.
The blog I need help with is: (visible only to logged in users)
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Hi there,
Long time no connect. :)Don’t respond to it until you get Staff verification re: legitimacy here in this thread. I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hello Timethief! I miss you and your blogs, and hope you are having a grand time with all those hours away from the computer!
That said, thanks for catching this and flagging it up, I appreciate it.
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I’m still spending far too much timer online. Like always I’m multitasking from our business when I am online, and I’m addicted to answering support questions. Otherwise I’m doing excellent. I went back to singing in choirs and singing again lifting my spirit. I gave up far too much like music, reading, crafts, etc. when I fell down the blogging rabbit hole. By Fall I hope to be fully retired – we shall see. ;)
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Do you mean this from Kris?
Could you provide the address of the blog this is happening on and her email address so I can see if she has a pending subscription?
If so, that’s a valid email from us, please reply to it. :)
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Ok – I will reply. But with no WP branding or formatting on the message like the messages I get from replies here, and demanding information that should have been part of the original request as per WP own automated form, the e-mail really looks and feels dodgy.
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Take a look at the email address it came from, it should be an @wordpress.com address. Anyone can easily fake branding in an email body, but that From address is far more difficult to fake. :)
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