Email System Issue. Need help troubleshooting.
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Hi there WordPress staff and contributors. I’m a designer/developer working on a live eCommerce website. that was built by a previous freelancer. Postman is not configured and is mimicking out-of-the-box WordPress email delivery. The problem is that the Postman plugin installed was not set up properly, and it’s been behaving like the default email delivery system in WordPress which is causing email delivery issues even though all the email templates go to the correct recipients. I’m trying to troubleshoot this but It’s asking me to setup an api, which their are so many. This eCommerce site is live and its essential to get this email system working properly. Orders are coming in… I can see in the postman log that the correct templates emails are going to the correct recipients on the back end, but when we do a test order, the recipients either don’t receive any emails or receive like a basic transaction receipt. I need to fix this..
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hello!
Thank you for reaching out to the free support forums for websites hosted on WordPress.com. While your site is not hosted with us, we’re here to guide you in the right direction for assistance.
Since you’re using the open-source version of the WordPress platform, which operates differently from what we provide on WordPress.com, you can find help at the community forums here:
https://wordpress.org/support/forum/how-to-and-troubleshooting/
The community members in the open-source forum are well-versed in these matters and are in the best position to offer support.
I hope this information helps guide you in the right direction. Feel free to ask if you have any further questions or need more assistance.
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