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Forums / email wordpress

email wordpress

  • Unknown's avatar
    garion307 · Member · Nov 21, 2023 at 1:23 pm
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    My webpage is http://www.307epllc.com and I have sitelock which I purchase from Dotster. Yes, I received an email from site lock about Malware on our webpage. I do not have a webpage http://www.307energyllc.com, I notice that was listed on my wordpress account. Below is the email from site lock.

    Hello Garion Dillingham,

    A SiteLock Web Security Analyst has completed a review of 307epllc[.]com. At this time the site is malware-free.

    01. The website is now clean and we have ensured that the malicious scripts flagged by the Malware scan have been cleaned. We will continue to monitor your website and inform you if our scanner finds anything malicious in the future.

    02. During the malware cleaning process, we cleaned the malicious scripts from the database table ‘wp_vduu_posts’ of the database ‘ss_dbname_7ibhf66em4’.

    03. We have ensured that the website is not blacklisted by any Anti-Spamming organizations or any Anti-Malware organizations and the reputation of the website is good.

    04. We have noticed that your website is currently running with the following outdated plugins. This makes the website an easy target for vulnerable attacks. In order to avoid this, we would highly suggest you contact the web developer requesting them to update the outdated plugins to the latest stable version. Most updates contain important security fixes to newly discovered vulnerabilities that will help protect your site from the latest malware.

    Plugins:
    Constant Contact Forms for WordPress
    Contact Form 7

    05. During our research, we noticed that your site has the following outdated CMS installations/backup installations hosted on your site.

    /public_html/307energyllc.com
    /public_html/307epllccom/safebackup

    This may affect the security of your site. Therefore, we would highly suggest you contact your web developer requesting them to review this outdated installation and remove it from the site if it is no longer required or upgrade this CMS installation and associated plugins/themes to the latest stable version.

    Recommended Follow-up Steps:

    Now that the website is malware-free, we strongly recommend performing a security audit on your end to ensure your website is secure and protected against any future malware attacks.
    Remove any improperly-stored backups or test website installs – When creating a backup of files, many people simply copy a folder of files they want to backup. This is not a good backup method, as those backed-up files can still contain vulnerabilities that can lead to malware on your live website. Work with your host or website developer to create an archive like a .zip or .tar.gz so that the duplicated folder can be removed.
    Update outdated passwords – Now that your site is clean, it’s a great idea to update your hosting password, as well as the password for any admin users for your website. While reviewing admins, we recommend removing permissions for any user that no longer needs admin-level permissions.
    Please be aware that while SiteLock Security Analysts can clean malware, and are happy to work with you to get you in the right direction, we do not perform website updates for any reason. These updates should be done regularly by the website admin. If this isn’t a role that you currently have, we strongly recommend partnering with a website admin / developer to continue managing and maintaining your website updates.

    There will be a follow-up survey that will allow you the opportunity to provide feedback on your experience with SiteLock. This feedback is invaluable and helps us improve the customer experience. Please take a few moments to leave some feedback. Thank you!

    If you have any questions, please read our frequently asked questions. If you would like to speak with a support representative please open a chat or contact us by phone at 877.563.2832.

    Thank you,

    SiteLock Web Security Analyst Team

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    staartmees · Member · Nov 21, 2023 at 2:40 pm
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    We can’t help as your site isn’t running on the wordpress.com platform nor can we help with third party plugins as SiteLock. You must contact SiteLock support if you have any questions about this email. By the way that email hasn’t been send by wordpress.org or wordpress.com.

  • Unknown's avatar
    garion307 · Member · Nov 21, 2023 at 5:20 pm
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    Can you tell me which platform the site is running on?

  • Unknown's avatar
    staartmees · Member · Nov 22, 2023 at 9:49 am
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    According to https://who.is/whois/307epllc.com your site is hosted by dotster.com.

  • Unknown's avatar
    garion307 · Member · Nov 22, 2023 at 3:39 pm
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    Thanks so much.

  • The topic ‘email wordpress’ is closed to new replies.

Tags

  • .org
  • account
  • design
  • wpcomhelp

About this topic

  • In: Support
  • 2 participants
  • 4 replies
  • Last activity 2 years
  • Latest reply from garion307

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