Emails

  • Unknown's avatar
    musicbarnuk · Member ·

    Hi
    We are having problems with emails being sent with WooCommerce.
    We send out emails after purchase with a download link and invoice.
    A lot of these seem to be getting blocked and not being received by the purchaser.

    Can you help?

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hey there!

    Welcome to the free support forums for WordPress.com hosted websites. We’re here to assist you to the best of our abilities, even though your site isn’t hosted with us. Although our support may be limited in this case, I can certainly guide you in the right direction to find the help you need.

    It seems like the WooCommerce website has some valuable information that might be relevant to your issue. You can check it out here: https://woocommerce.com/document/email-faq/#section-13

    If you still encounter difficulties, I recommend reaching out to WooCommerce Support directly. They have dedicated experts who can provide you with more specific and tailored advice. You can contact them through this link: https://woocommerce.com/my-account/create-a-ticket/

    Thanks for reaching out, and I hope you find the assistance you’re looking for!

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