embedded instagram videos not showing up in blog post email

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  jamesfoleyillustrations · Member · Mar 3, 2015 at 6:14 am

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  I’ve been able to embed instagram pictures and videos in my blog posts, no problems.

  But in the email version of the post (that subscribers to my blog receive) the instagram videos don’t show up- only a blue square with a question mark.

  I don’t know if this is a problem with my email client (Apple Mail) or something I can change … any ideas?

  The blog I need help with is: (visible only to logged in users)

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  shawnajroberts · Member · Mar 3, 2015 at 3:28 pm

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  Hi there!

  Can you take a screenshot of the “blue square with a question mark” and upload it to your Media Library?

  We strip a lot of embeds out of our email notifications because of the limitations of email clients, but it sounds like either something changed with the Instagram embeds, or we should be stripping them. :)

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  jamesfoleyillustrations · Member · Mar 3, 2015 at 4:10 pm

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  Hi Shawna, thanks for replying.

  I’ve uploaded two screencaps:

  one from Apple Mail (which has the blue question marks) – https://jamesfoleyillustrations.files.wordpress.com/2015/03/apple-mail-screencap.jpg

  one from my webmail client (which just says “Instagram photo”) – https://jamesfoleyillustrations.files.wordpress.com/2015/03/webmail-screenshot.jpg

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  shawnajroberts · Member · Mar 4, 2015 at 12:41 am

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  Thanks for those screenshots! How these are displayed is dependent on your email client. The client I personally use (Airmail) also shows the boxes with the question marks and it looks like Gmail shows a broken image icon.

  I can look into making sure these get stripped with our other embeds, but we can’t control whether email clients support the embed we’re currently giving it.