Emergeny help needed ASAP

  • Unknown's avatar
    imaxgopet · Member ·

    My website shows ‘the google listing & ads’ plugin error. I followed the intruction by PHP and FTP.
    1. PHP there is no section has the name plugins in it.
    2. FTP I can’t connect to the server.
    3. Tried to disable the google listing and ads in WordPress, but still it didnt work. Showed error as below.

    WordPress plugins were deactivated with errors:
    Installation ‘imaxgo.pet’: Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 1191936 bytes) in /home4/imaxgope/public_html/wp-content/plugins/google-listings-and-ads/vendor/composer/jetpack_autoload_classmap.php on line 22910
    Error: There has been a critical error on this website.Learn more about troubleshooting WordPress. There has been a critical error on this website.

    Any idea I can fix this? And how do I prevent this happening again?

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider. That means we have no control over or access to it, and it also doesn’t work exactly the same as sites we host here on WordPress.com.

    Please contact support for the plugin in that error directly for help with this:

    https://wordpress.org/support/plugin/google-listings-and-ads/

    For general help with the version of WordPress you’re using, you can ask the WordPress.org community over at https://wordpress.org/support/forums/.

    For issues connecting to your server via FTP, please contact your hosting provider directly.

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