empty alt attribute in images

  • Unknown's avatar
    gordieradloff3 · Member ·

    Whenever I try to take an image URL from Amazon and upload it to my blog it just comes up with ‘This image has an empty alt attribute; its file name is B01M0RQCUX’ I am having lots of tropuble trying to resolve the issue. My site is Hosted by A2 and does hjave some plug ins

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-arihere · Staff ·

    Hi there,

    Since your site is hosted with A2, unfortunately we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan. You can actually purchase that during the migration process using that plugin, or pick one up ahead of time:

    As it stands now, we cannot help troubleshoot that alt image notice, since your site is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums. here: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

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