Empty billing section

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  ebeebery · Member · Jan 2, 2017 at 10:12 am

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  My billing section in settings is completely empty even though I’ve been charged for 13 euros in August. I’ve tried looking up the bill but haven’t been able to. What seems to be the matter?

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Jan 2, 2017 at 8:04 pm

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  Hi there –

  What is the site URL?

  It sounds like you have more than one WordPress.com account and the mapping upgrade is connected to a different account than where you are looking.

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  ebeebery · Member · Jan 12, 2017 at 12:32 pm

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  WordPress.ebe.fi (or just ebe.fi) is our primary domain but ebehki.wordpress.com is the original.

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  staff-zinnia · Staff · Jan 12, 2017 at 4:04 pm

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  Hi there –

  You’ll need to sign in to your other user account in order to access ebe.fi as it is not connected to this one.

  I’ve sent an email to the email address on that account to help you locate the correct sign in credentials.