End free premium trial

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  skyhigh1212 · Member · Dec 31, 2014 at 3:55 pm

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  I just signed up for a premium trial and realize I want to start with the basic plan first. When I go to shop and billing I do not see a feature that lets me end the free trial.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 31, 2014 at 8:33 pm

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  What do you see here?
  Dashboard → Store → My Upgrades
  Dashboard → Store → Billing History

  Are you logged in under the exact same username account that registered the blog and purchased the 14 day trial upgrade? That’s required to cancel the trial.

  Provided you are logged in under the same username account that registered the blog and purchased the trial upgrade, you ought to be able cancel trial upgrades under Store → My Upgrades in your dashboard at any time and also disable auto-renew.

  I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it please.

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  amightywp · Member · Jan 4, 2015 at 6:25 pm

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  Hi there,

  It looks like you managed to get this removed, or else the free trial was in a different account? I don’t see the free trial anywhere in this user account.

  If it’s still active, please comment in this thread from the correct account and I will take care of removing it for you!