Ending services

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  esanchez7272 · Member · Oct 9, 2014 at 3:30 am

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  I would like to cancel my account/free trial and make sure that I do not get charged after the trial period is over. How do I ensure this happens?

  The blog I need help with is: (visible only to logged in users)

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  thatrobyn · Member · Oct 10, 2014 at 1:03 am

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  Hi there!

  No problem at all. Please click on this link:
  https://whatsupnorthmi.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

  In the column Subscription Status for your Premium trial, you’ll see a link to Cancel. You can click that, and follow the instructions from there.

  I hope this helps! Take care.

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  esanchez7272 · Member · Oct 14, 2014 at 1:35 am

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  Received the following message when I attempted to follow steps above:

  Upgrade not cancelled and refunded. There was a problem refunding your payment. Please contact support.

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  thatrobyn · Member · Oct 14, 2014 at 5:12 pm

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  I am happy to do this for you, if you give me permission to cancel your Premium trial.

  I see that you’ve mapped a domain (whatsupnorthmi.com) to your WordPress.com site. If I delete the entire Premium package, the domain mapping will also be canceled.

  Would you prefer to keep the mapping? If so, the cost for that feature is $13.

  Let me know how you’d like me to proceed, and I can take care of this for you. Many thanks!

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  esanchez7272 · Member · Oct 15, 2014 at 2:50 pm

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  Please cancel my Premium trial.
  Thank you!

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  thatrobyn · Member · Oct 15, 2014 at 7:02 pm

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  Sorry, but per my note, I need to know if you’d like Domain Mapping cancelled as well. Thanks!!!

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  esanchez7272 · Member · Oct 16, 2014 at 1:10 am

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  Please cancel domain mapping too.
  Thanks again!

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  thatrobyn · Member · Oct 16, 2014 at 1:13 am

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  Hey there!

  Thanks for the confirmation — I removed Domain Mapping and the Premium trial from your site: whatsupnorthmi.wordpress.com.

  I noticed you also have the Premium trial on your site: whatsupnorthmidotcom1.wordpress.com.

  Did you want to maintain that? Or shall I delete it as well?

  Your upgrades to that site can be seen here:
  https://whatsupnorthmidotcom1.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

  Thank you!

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  esanchez7272 · Member · Oct 17, 2014 at 11:56 am

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  Please delete whatsupnorthmidotcom1.wordpress.com too.
  Thank you!

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  thatrobyn · Member · Oct 17, 2014 at 5:15 pm

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  Hi there!

  I see the Premium trial has been removed from whatsupnorthmidotcom1.wordpress.com.

  If you want to permanently delete your site, follow the guide below:

  http://en.support.wordpress.com/settings/delete-site/

  Please read the warnings and advice before deleting a site, as we can’t revert a site deletion for any reason.

  If you want to hide your site instead, you can use the following guide to make your site private so only you and other members of the site can view it when logged in:

  http://en.support.wordpress.com/settings/privacy-settings/

  Please let us know if you have any other questions. Thanks much!