Enlarge on Click no longer displaying full size image

  • Unknown's avatar
    gpstamper · Member ·

    Just very recently I noticed that Enlarge on Click in my photo gallery is no longer displaying the Full Size images (as it’s instructed to). It always use to. When I asked WordPress AI about this, it said that Personal Plans would only allow web-optimized images to be displayed on Enlarge to Click (and actually encouraged me to upgrade my plan). Is this a new WordPress policy? I had a nice gallery, and little did I know that viewers were only seeing very low-rez images when clicking. Kind of a big deal.

    GPStamper.com/gallery

    The blog I need help with is: (visible only to logged in users)

  • jonalynpuyong · Staff ·

    Hi @gpstamper,

    Thanks so much for explaining what you’re seeing with the Enlarge on Click feature.

    On the Personal plan, images are still served in a web-optimized format, and in some cases this can mean that “Enlarge on Click” doesn’t always pull the original full-resolution file if the system generates a more optimized version. That said, it should not suddenly degrade the experience if it was working fine earlier.

    To help narrow this down, can you please confirm:

    • When did you first notice the lower-resolution enlargements?
    • Does this happen for all new uploads, or also for older gallery images?
    • Have any gallery settings or WordPress Admin image sizes been changed recently?

    Thanks,

Log in or create an account to reply