Ensuring Full Termination of VaultPress Account and Backup Services

  • Unknown's avatar
    kasrayousefi · Member ·

    Greetings,

    I used to have a paid VaultPress account in the past. I’m sure I cancelled it, but I still receive occasional “Jetpack is having trouble creating backups” email notifications. I don’t see this service in my dashboard anymore but I want to ensure I’m not paying for this service and that it is fully terminated.

    Thank you

    The blog I need help with is: (visible only to logged in users)

  • marutim · Staff ·

    Hello there,

    I have checked the associated WordPress.com account and can confirm that you have no active paid subscriptions.

    You can verify the same from your purchases here: https://wordpress.com/me/purchases

    If you are still using Jetpack for your WordPress site with another hosting, you may want to check the Jetpack settings or feel free to contact Jetpack support if you need further assistance with the backups or the notifications.

  • Unknown's avatar
    kasrayousefi · Member ·

    Hi Marutim,

    Thank you so much for the helpful information and advice.

    Kind regards,

    Kasra

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