entertainmentdancecreations.com domain redemption / renewal

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  kourilova · Member · Apr 21, 2017 at 10:21 pm

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  Please advise when this domain will be available in my account?

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Apr 22, 2017 at 10:59 am

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  Hi kourilova,

  Good news! We were able to recover the domain and it is now active on your account :)

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  kourilova · Member · Apr 22, 2017 at 11:13 am

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  Thank you for the good news
  Just want to know as I’m not on Google any more
  (My website )
  When will I appier again?
  What should I do next ?

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  kourilova · Member · Apr 22, 2017 at 10:11 pm

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  The http://www.entertainmentdancecreations.com domain is not tied to the kourilovak.wordpress.com account there is a separate website so it should point to these nameservers:
  ns1.whms11.com
  ns2.whms11.com
  ns3.whms11.com

  Please set up those nameservers urgently or advise where/how to access the domain so that we can make the change

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  kourilova · Member · Apr 22, 2017 at 10:17 pm

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  OK i’ve found the domain and it has retained the DNS it had before expiry as par my last post.

  Thanks for your help.

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  kourilova · Member · Apr 23, 2017 at 10:14 pm

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  Please advise when this renewal will resolve. The domain may be availcable in the account but it is not resolving to it’s nameservers over 24 hours later!

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  gemmacevans · Member · Apr 24, 2017 at 8:55 am

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  Hi kourilova,

  I see staff are already helping you with this by email. I’ve followed up with you there, so your support stays in one place.

  Thanks!

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  gemmacevans · Member · Apr 24, 2017 at 9:16 am

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  Hi again,

  The email address on your account has bounced, so I’ll reply here instead.

  Another member of staff already helped you with restoring entertainmentdancecreation.com. However, I noticed you mentioned entertainmentdancecreations.com (s at the end of creation) on these forums. Can you just confirm that the domain you need help with is entertainmentdancecreation.com?

  The domain is pointing to another host, so I’d recommend contact their support team to ask why the domain is not connecting to your site.

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  kourilova · Member · Apr 24, 2017 at 2:40 pm

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  Hi Jemma
  I’m not very sure as someone else looking after my website
  And I just listen what to do
  Now i guess we renew with s or not but same web site
  Always works in Google before for the last about 4 years
  If it’s about “s”
  What you advise me to do Jemma ,??

  Kind Regards
  Ekaterina Sent from my iPhone

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  kourilova · Member · Apr 24, 2017 at 10:29 pm

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  Gemma, in response to your email my email address is now (email visible only to moderators and staff)

  This thread is entitled ‘entertainmentdancecreations.com domain redemption / renewal’ so yes the domain to be renewed was entertainmentdancecreations.com and in an email to me on 22nd April, with the subject ‘in response to the topic ‘entertainmentdancecreations.com’ you advised that you had redeemed the domain but it now appears you have redeemed the wrong domain.

  Please get the entertainmentdancecreations.com domain back online ASAP!

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  gemmacevans · Member · Apr 25, 2017 at 8:37 am

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  Hi kourilova,

  in response to your email my email address is now (email visible only to moderators and staff)

  Please update your email address on the Account Settings page:

  https://wordpress.com/me/account

  Once you’ve done that, I’ll be able to contact you by email and we can look at restoring the other domain.

  Let me know when you’ve done that and I’ll be in touch.

  Thanks!

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  kourilova · Member · Apr 25, 2017 at 11:23 am

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  It’s done
  Email updated
  Thank you

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  gemmacevans · Member · Apr 25, 2017 at 2:01 pm

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  Great, thank you! I’ve sent an email to you.