Entire website down

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  mwanek4 · Member · Jun 15, 2019 at 7:18 am

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  Hi! This is my personal site, but my professional site is entirely down and I cannot even log into the admin board.

  The homepage and other pages give a 403 forbidden error and the dashboard says 404 not found.

  Unsure how to proceed, any help would be appreciated.

  The blog I need help with is: (visible only to logged in users)

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  arvindsinghu · Member · Jun 15, 2019 at 12:33 pm

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  Hi there,

  I can check hellcatmaggieblog.wordpress.com is running normally in my device.

  Can you confirm your Site URL hosted with WordPress.com?

  If your site is using the self-hosted version of WordPress, and then need to seek help at the WordPress.org forums:

  https://wordpress.org/support/forums/

  These forums are for WordPress.com hosted sites only :)

  WordPress.com vs. WordPress.org

  Thanks !!!

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  kokkieh · Staff · Jun 15, 2019 at 12:40 pm

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  Hi there,

  What is the address of the site that isn’t working? http://hellcatmaggieblog.wordpress.com/ is the only site in the WordPress.com account you’re using to post here.

  If the site in question is using the open source WordPress software at another host, please contact that hosting provider instead for help. This forum can only help with sites that are hosted on WordPress.com.

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  mwanek4 · Member · Jun 15, 2019 at 12:52 pm

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  The site is muaythaigymhongthong.com it’s not linked with this account, sorry for the confusion! Trying to log in on wordpress.org, and it says there’s no account with that name, so it must be a wordpress.com site.

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  arvindsinghu · Member · Jun 15, 2019 at 1:19 pm

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  Hi @mwanek4,

  Your site muaythaigymhongthong.com is using the self-hosted version of WordPress.

  These forums are for WordPress.com hosted sites only :) https://en.support.wordpress.com/com-vs-org/

  Contact your host regarding this issue.

  Thanks !!!