ERR_CONNECTION_TIMED_OUT

  • Unknown's avatar
    homeexperthk · Member ·

    hello
    after we updated the theme, something problem happen. can you help us to fix it?
    1.ERR_CONNECTION_TIMED_OUT
    2.SERVER ERROR 403 FORBIDDEN

    Self-declared URL: http://www.home-expert.hk
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-mckluskey · Staff ·

    Hi there!

    I’m afraid that we won’t be able to help you here, as the site is not hosted with us. Seeing how it’s a server error, I’d suggest reaching out to your host directly.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    If you’re interested in moving to WordPress.com, you can migrate your site in on the Business plan, plugins and theme included. We have a guide for it here:

    WP
    Import a Site » Import an Entire WordPress Site
    in WordPress.com Support
    3 min read
    If you have a website built with WordPress on another hosting provider, generally referred to as a self-hosted WordPress.org site, and want to move it to WordPress.com, use our Import Everything option. The Import Everything option will copy your existing self-hosted WordPress site to your new WordPress.com site, including your content, media, plugins, and the theme. Prerequisites A W

    Let us know if you have any questions about that!

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