ERR_CONNECTION_TIMED_OUT for uploaded media

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  uneautregeographie · Member · Apr 22, 2016 at 10:48 am

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  Hi guys

  I am reposting my previous message here as advised by supernovia

  Exact status from my side: When uploading pictures and PDFs, everything seems ok but when upload is done, the thumbnails are corrupted. And trying to access any media file leads systematically to ERR_CONNECTION_TIMED_OUT. This includes previously uploaded media.

  Progress from my side: I tried the access from different countries and the error disappeared. In fact, all my media files are perfectly accessible from other countries. To be more accurate: The connection timeout errors are systematic from Lebanon, while everything works smoothly from France and from USA.

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  galois · Member · Apr 22, 2016 at 11:20 am

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  Hi.
  What is the URL (https://….) of your site/blog?

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  uneautregeographie · Member · Apr 22, 2016 at 11:21 am

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  Hi Galois, you can click on my username uneautregeographie.wordpress.com
  Thanks

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  galois · Member · Apr 22, 2016 at 11:29 am

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  Thanks.
  BTW, this thread is tagged with modlook for Staff assistance.

  I’m interested in the answer. :)

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  staff-doublebassd · Staff · Apr 22, 2016 at 11:19 pm

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  Hey there,

  What country are you currently residing in and who is your internet service provider? I know that certain providers like Sky and TalkTalk were having similar problems for users a while ago.

  Let me know and I’d be happy to look further into the issue for you.

  Thanks!

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  uneautregeographie · Member · Apr 23, 2016 at 7:30 am

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  I’m in Lebanon and this connection timeout is systematic with all ISPs I have tried. The issue is with media only, the text on the blog is fine but all pictures and documents uploaded to the blog are unreachable from Lebanon.

  Thanks !

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  staff-doublebassd · Staff · Apr 23, 2016 at 11:41 am

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  Hi there,

  I have contacted our team internally to see if we can figure out the issue. I will keep you updated with any progress when I receive it.

  Let me know if you have any questions or updates on your end.

  Thanks!

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  uneautregeographie · Member · May 13, 2016 at 9:25 am

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  Hi
  Is there any progress please ?
  Thanks

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  uneautregeographie · Member · May 13, 2016 at 4:04 pm

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  Hi
  I have identified the issue. It seems to be ISP-related after all.
  Sorry for the trouble, I will follow this separately with the ISP
  Thanks a lot