Erreur fatale

  • Unknown's avatar
    massiececile · Member ·

    Hi, I hadn’t been on my back office for a while. Many updates were needed + a modification of the PHP setting. I simulteaniously did the mofification to PHP 8 (from 7) and made all updates required. It resulted in a ‘Erreur fatale’. I got a message telling me that :’WordPress a trouvé une erreur avec votre thème, « Photography ».
    It offered me to get into « mode de récupération » but now I have totally lost access to the webstite (blank page online and blak page with ‘mode recupération’). Can you please help :
    WordPress version 6.1.1
    Thème actif : Photography (version 5.4)
    Extension actuelle : (version )
    PHP version 8.0.19

    Thanks!

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-ozmodiar · Staff ·

    Hi,

    It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

    We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums.

    Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

    If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article.

    However…

    Allow me to use this opportunity to say that if you WERE hosted here at WordPress.com, you would have access to 24/7 WordPress specific assistance from a world-class support team (as well as automated backups, updates, and security protection) and we could likely get this sorted out for you.

    https://wordpress.com/pricing/

    We have a guide to help move your site to WordPress.com here and our support team can also assist:

    https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/

    Please let us know if you have any questions about WordPress.com, our plans, or our features.

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