Erro Falha ao atualizar. Unknown username. Check again or try your email address.

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  camilua · Member · Dec 16, 2020 at 1:28 am

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  Olá, tudo bem?

  Estou tendo problemas ao tentar editar qualquer coisa dentro do WordPress. Está sinalizando o erro: Falha ao atualizar. Unknown username. Check again or try your email address.

  O nome de usuário não é inválido. Como proceder?

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  staff-totoro · Staff · Dec 16, 2020 at 2:13 am

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  Hi! I can use Google Translate to understand you: https://translate.google.com/

  Your said:

  I’m having trouble trying to edit anything inside WordPress. It is signaling the error: Failed to update. Unknown username. Check again or try your email address. The username is not invalid. How to proceed?

  This is an issue with your site https://carolborgesbeauty.wordpress.com/ yes? This is the only site I see on your WordPress.com account when I look here: https://wordpress.com/sites/

  Is it possible you created your site under a different login?  Is it the case that you are using another provider like GoDaddy, Bluehost, Hostgator, etc. instead? What is the URL of the site you are needing help with?

  Happy to check in our system so we can take a closer look.

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  camilua · Member · Dec 16, 2020 at 2:31 am

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  Olá! Agradeço a resposta rápida.
  Na verdade minha busca é referente ao domínio eutenhodireito.com.br.

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  staff-totoro · Staff · Dec 16, 2020 at 2:47 am

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  Hi there,

  Actually my search is related to the domain eutenhodireito.com.br.

  The site eutenhodireito.com.br appears to be a self-hosted WordPress (also called “.org”) site hosted on Cloudflare Web Hosting, and not a site hosted on our WordPress.com service.

  You can confirm here: https://www.whoishostingthis.com/?q=eutenhodireito.com.br#search=eutenhodireito.com.br

  To clarify, we are not the only providers of WordPress sites, and Cloudflare also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

  You can find support for your self-hosted WordPress site here: http://wordpress.org/support/

  You may also wish to contact your host’s support team for more assistance.

  Hope that points you in the right direction!